General Information

Guide to Massachusetts Resources During COVID-19: This website includes information on employee rights, health care and insurance, child care, protections from scams and frauds, immigrant resources, civil rights protections, small business information, student borrower information, domestic violence and sexual assault resources and more.

COVID-19 Information Phone Line, Town of Westborough, 508-871-5111. Westborough Town officials are now staffing an Information Line, during Town hours of operation, Monday-Thursday, 8 AM-5 PM and Friday, 7:30 AM-noon. Callers will be given information and will be directed to town departments and resources to answer questions and address needs related to the impact of the coronavirus.

COVID-19 Information Email, Town of Westborough: COVIDinfo@town.westborough.ma.us. Send an email to Westborough Town officials with your questions related to the impact of the coronavirus and COVID-19. Town officials will reply to emails during Town hours of operation.

COVID-19 Website for Information and Updates, Town of Westborough. Town officials in Westborough regularly update this special section of the Town website with current information about the impact of the coronavirus, how the town is responding and resources for residents.

CodeRED, Town of Westborough. Town officials and the local Emergency Management team have instituted a rapid emergency alert service called CodeRED®. The system will distribute customized, pre-recorded emergency messages directly to homes, businesses, individuals, and answering machines. Click here to register.

The Westborough COVID-19 Community Fund is seeking donations to support residents who have been severely impacted by the pandemic. The fund is requesting contributions in any amount. Proceeds will be distributed directly through awards to local non-profit organizations that provide essential services to Westborough residents.


Food/Groceries

Westborough Food Pantry, 508-366-3007. The Food Pantry is distributing gift cards for local grocery stores to individuals and families in need. Whether or not you are a regular patron of the Food Pantry, you are welcome to call to request a gift card. The Food Pantry is currently closed for in-person food distribution and is not accepting food donations at this time. To donate, drop off gift cards from local grocery stores at the Fire Station or in the drop box in front of Town Hall. You may also mail gift cards to Westborough Food Pantry at P.O. Box 502, Westborough, MA 01581.

Meals on Wheels, through BayPath Elder Services at the Westborough Senior Center, 508-366-3000. Weekly meal delivery for eligible seniors. Call the Senior Center for more information and to sign up.

Westborough Public Schools’ Free Breakfast and Lunch Program. Families with children may pick up free meals on weekdays from Hastings School and Westborough High School, 9:00-9:45 AM. To arrange for delivery and to get questions answered, call or email your school principal.

SNAP Benefits through the Massachusetts Department of Transitional Assistance (DTA), 877-382-2363. Changes have been made to make access to Supplemental Nutrition Assistance Program (SNAP) benefits easier, including the introduction of Extra Emergency SNAP Benefits during the coronavirus pandemic. Check your eligibility and apply for SNAP.

WIC (Women, Infants and Children Program), 508-620-1445 (Framingham), 508-481-1605 (Marlborough). Offices are closed for in-person appointments, but services are still being provided by phone. This special supplemental nutrition benefit program is for low-income pregnant and post-partum women and for infants and children up to age five who are found to be at nutritional risk. Call to check eligibility, apply for WIC, and for help loading benefits.

Grocery Stores – Special Hours for Seniors and Vulnerable Individuals. Local stores are opening early in the morning for seniors, people with disabilities, and other vulnerable individuals to shop, before the stores open to the general public:

  • Stop & Shop, 32 Lyman Street and 290 Turnpike Road, Westborough. Daily, 6:00-7:30 AM.
  • Roche Brothers, 1100 Union Street, Westborough. Daily, 7:00-8:00 AM.
  • Target, 330 Turnpike Road, Westborough. Wednesdays, 8:00-9:00 AM.
  • Wegman’s, 9102 Shops Way, Northborough. Daily, 7:00-8:00 AM.
  • Walmart, 200 Otis Street, Northborough. Tuesdays, 6:00-7:00 AM.
  • Price Chopper, 167 West Main Street, Hopkinton. Daily, 6:00-7:00 AM.

Transportation

Westborough Senior Center Mini-Bus Service, 508-366-3000. Offering rides for seniors and for non-seniors with disabilities, for limited in-town trips, Monday-Thursday. Call the Senior Center to sign up and schedule a ride.


Mental Health and Social Services

Westborough Youth and Family Services, 508-366-3090. Counselors are available by phone to answer questions, provide emotional support, and connect you to resources. Language interpretation is available over the phone through The Language Bank’s telephonic interpretation service. Limited phone-based counseling is available to existing WYFS clients.

Interface Referral Service, a program of William James College, 888-244-6843. This free, confidential referral service connects Westborough residents with outpatient mental health providers (therapists, groups, psychiatrists), including those offering telehealth (video-based) services. Interface helpline counselors speak multiple languages. Call Monday-Friday, 9:00 AM-5:00 PM.

211 Helpline from the United Way; call 2-1-1 or go to 211.org. Call or search online for information regarding social services, essential needs, crisis help and more. Due to high call volume, calls may be returned two days after the caller leaves a message. Helpline services are offered in multiple languages.


Local Crisis Response

Psychiatric Emergency Services, a program of Advocates, 800-640-5432. If you are experiencing a mental health crisis, call to speak to a clinician and arrange for an evaluation, if needed.

The Massachusetts Substance Use Helpline, 800-327-5050. The Helpline is a free, confidential statewide public resource for finding substance use treatment and recovery services. Call Monday-Friday, 8:00 AM-10:00 PM and weekends, 8:00 AM-6:00 PM.

Alcoholics Anonymous Online Intergroup

Al-Anon and Alateen

The Substance Abuse and Mental Health Services Administration (SAMHSA) Disaster Distress Helpline, 800-985-5990 or text “TalkWithUs” to 66746; TTY 800-846-8517.

Call2TAlk, 508-532-2255 or text “C2T” to 741741. Trained counselors are available 24/7 to provide confidential, compassionate listening to those who are struggling emotionally, including those considering suicide.

Crisis Text Line , text “HOME” to 741741 to connect with a trained crisis counselor 24/7. Crisis counselors offer support to address concerns about the Coronavirus, anxiety, depression, emotional abuse and more.

Samaritans, call or text 877-870-HOPE (4673). Hotline and text line with live counselors available 24/7. Counselors are trained to help those experiencing suicidal thoughts and other types of emotional distress.

LGBT Helpline (for ages 25+), 888-340-4528 and the Peer Listening Line (under 25), 800-399-PEER. Call the Helpline or the Peer Listening Line at Fenway Health for information, help and referrals for LGBTQ callers. The Helpline: Monday-Saturday, 6:00-11:00 PM; Peer Listening Line: Monday-Saturday, 5:30-10:00 PM.

The Trevor Project, call 866-488-7386 or text “TREVOR” to 1-202-304-1200. This free, non-judgmental hotline is staffed by LGBTQ-Sensitive trained counselors to aid callers in talking through a mental health crisis or suicidal thoughts. Hotline is available 24/7. TrevorText is available Thursday and Friday, 4:00-8:00 PM.


Immigrants, Refugees, and Non-English Speakers

Massachusetts Guide-Resources During COVID-19 for Immigrant Communities

Massachusetts Immigrant & Refugee Advocacy Coalition (MIRA), 617-350-5480


Essential Workers

Frontline Worker Resources: frontlinema.org. An initiative of the Office of the Attorney General of Massachusetts, this website has quick links to information, resources and benefits specifically for those who continue to work in the community to support and protect the rest of us.


Seniors

Westborough Senior Center/Council on Aging, 508-366-3000. While the building is closed to the public, the Senior Center staff continue to work to provide support, resources and multiple services to Westborough seniors.

RUOK (“Are You OK?”), 508-389-2310, Westborough Fire Department and Senior Center. Seniors can call or email pcullen@town.westborough.ma.us or jferschke@town.westborough.ma.us to sign up for this free service: automated phone calls to specified residents’ homes daily. If no answer, the call repeats in one hour. If no answer again, the Fire Department responds in a non-emergency way to check on the resident. Senior citizens may secure a key box through the Senior Center. Senior Center staff installs the key box on the exterior of resident’s house and resident puts the house key inside of it. Only the Westborough Fire Department will use this key to gain entry and check on the resident; no forced entry.


Domestic Violence/Partner Abuse and Sexual Assault

Voices Against Violence, 508-626-8686 (Framingham/MetroWest). Trained counselors are available 24/7 to talk to people experiencing sexual assault or domestic violence/partner abuse. On-line chat is available Monday-Friday, 9:00 AM-5:00 PM.

New Hope, 800-323-HOPE (Worcester/Milford/Central Mass). Trained counselors are available 24/7 to talk to people experiencing sexual assault or domestic violence/partner abuse and to link to resources.

SafeLink, 877-785-2020. This is a free, statewide domestic violence hotline and resource for anyone affected by domestic violence or partner abuse. Trained counselors are available 24/7.

Text-to-911. Public Safety dispatchers in Westborough are trained and equipped to respond to text messages sent to 911. Voice calls to 911 are best, but in situations in which voice calls are not safe or possible, you may send a text to 911 in an emergency.